Holiday Inn - Lusaka, an IHG Hotel

The staff at the hotel was amazing! so kind and ready to assist. Have never experienced anything like this

We loved everything about this hotel. Everything is fresh, clean and new. The rooms had everything we needed in them, including an iron and ironing board. Also had lots of plugs and USBs for us to use. The bed and bedding was super comfortable--we really like how they invested money in having more higher end bedding and great beds. The breakfast offered so many great and delicious options for everyone--likely one of the best breakfasts we've ever had in a hotel in Lusaka. We even ate mutiple dinners in the restaurant--all was good. The front desk staff and restaurant staff were very friendly and accommodating. This is our new favorite hotel in Lusaka...hopefully they won't raise the price too much for us to enjoy it again in the future.

The amount on booking.com is the exact amount you pay. You pay a deposit of $40 which is returned after checking out. I liked that. The rooms are so much better than what you see on the pictures. I hate pictures that look better than the actual place. The beds are so comfy and they provide a hard and soft pillow labeled at the corner, that was good. The linen was clean. The rooms were neat and cozy. The wifi was so fast just like the guy who checked us in had told us, so the staff at reception have a good rating because of his honesty and making sure the internet is fast enough so that his confident about it to the customers. Stayed for 1 night and I liked it. There’s air conditioning in the rooms. The price is good. The staff are great. At check out Petronella got us a ‘taxi’ more like an Uber , you can’t get one without a Zambian line. The driver helped us navigate through the city as we did our errands. The receptionist was kind earning the staff members a good rating. The water from the bathroom showers was hot. A good thing. The bathroom was well maintained no rusty items. They were also clean however from I was eager to observe the shower that’s always being commented upon by most reviews. Sadly yes there’s absolutely nothing you can do to stop water from getting out of the shower cubicle. It actually ends up making a tiny pool outside the cubicle. However this didn’t ruin my bath neither did it irritate me. Maybe in future when renovating, they should fix this, my suggestion.

Breakfast was good. Variety served 😊. Precious was kind enough to help my baby and I throughout all our breakfast meals during our stay. The receptionist who checked us in was very helpful, Gina I think. Kind and patient. Rooms well maintained, AC was working perfectly well, clean linen. Wifi was on point, very fast.

Location was good, good area and close to town. Good size of room, on the whole the cleaners did a good job. Excellent breakfast, wide choice. The chef also prepares good lunches and dinners. The menu included zambian dishes. Access to swimming pool.